12 Case Documentation
Revised: 08/03
12-01 Policy statement
New Mexico Division of Vocational Rehabilitation must maintain a record of services for each applicant and eligible individual, that includes documentation supporting the eligibility determination, IPE, closure, and a description of how the applicant or eligible individual exercised informed choice throughout the rehabilitation process.
There are two elements to DVR's case file. The first is a physical (hard copy) file and the second is the on-line file maintained within the AWARE case management system. Together they comprise the participant's record of service. The following section provides requirements for the physical case file, standards for proper case documentation, procedures for transfer of cases and provides an overview of mandatory reviews.
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